Return and Refund Policy

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility

  • The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
  • You’ll also need the receipt or proof of purchase.

How to Start a Return

  • Contact us: Email us at return@artepickleball.com to initiate the return process.
  • Assessment: We will assess the return request on a case-by-case basis and inform you on the next step.

Return Shipping

  • You are responsible for covering the return shipping costs.
  • Once we receive the return, we will refund the full value of the paddle plus the original shipping charges.

Refund Process

  • We will notify you once we’ve received and inspected your return.
  • If approved, you’ll be automatically refunded on your original payment method within 10 business days.
  • Please remember it may take some time for your bank or credit card company to process and post the refund.

Need Assistance?

  • If more than 15 business days have passed since we approved your return, please contact us at return@artepickleball.com 
  • For any other return questions, feel free to reach out to us at the same email address.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards or products that are labeled as final.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.